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I rented a used book from renttext. Returned it on time and then received an email saying that I damaged it and to send $160+ through their paypal account. I did not damage the book. I told them I wouldn't pay and they said they will leave my rental open, so that it...
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#902598
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The shipping policy is misleading and missing important details. I ordered a book, and paid $5.99 for expedited shipping. This should have made my book a priority and be shipped out asap in order to be compliant with their shipping policy. Such policy states that it...
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1.0
I didn't like
  • Customer did not even try to offer solution
#778626
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I was quoted $89 for a book I sold to them. Now I know just because i was quoted that much didn't necessarily mean I would get the full amount if I had a book that was in OK shape. But I had a really good book with NO writing in it and the binding was excellent and the...
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Anonymous
Anonymous

We at Renttext were contacted by this customer at the time of this incident and we pointed out how her quote was in violation of our buyback polices,which is stated on our web...

I didn't like
  • Stolen money
  • Customer service
  • Lack of communication
#765566
Reply to reviews
I received a book with pages torn out. Obviously not in 'great' or even 'good' condition. I sent the book back immediately and have now been waiting over 30 days for a refund! Today someone at Half.com emailed to say I would be receiving a refund for far less than the...
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1.0
I didn't like
  • Stolen money
  • Customer service
  • Lack of communication
#703325
Reply to reviews
I ordered my book on a Thursday & it said two to three days service and I was hoping to receive it on a Saturday and I did because they used priority mail via the U S P S! I was able to study for my test I had on Monday:) I would definitely use them again due...
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5.0
I liked
  • Thanks
#671713
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I had ordered a textbook and mailed it back a month early and was told that they had never received it. I had contact the site I rented it from, the seller and even the postal office to figure out what had happen to the item multiple times. Renttext charged me almost...
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#667115
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Worst customer service I've ever experienced. I was sent the wrong book twice(ISBN wrong). Returned both books only to be told by the company that one of the books was never received/shipped which is absolutely false. When I called initially to make sure they received...
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I didn't like
  • Lack of communication
  • Customer service
#651150
Reply to reviews

I have not rented a book from Renttext.com in over two years. Yesterday, I got an email from their """customer service representative""" saying that I returned the wrong textbook and I would need to pay a fee to get it back. They even attached instructions on how to...
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#577554
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I sent my books to this company about 3 weeks ago through their "cash4books" service. I followed the instructions and then printed it the label, attached it to my box and shipped my books out. After about a week, I still never even received a shipping label. I tried...
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Anonymous
Maria

I sold a couple of books back to them as well using their prepaid shipping label and received an email from them telling me that they received my package "however the package ...

Anonymous
Anonymous

Hi, this is Christina from Cash4Books.net. I'm so sorry you had a negative experience and want to help.May I ask, was your transaction with RentText.com or with Cash4Books.net...

1.0
I didn't like
  • Customer service
  • Lack of communication
#547072
Reply to reviews

I sent them two books. I emailed them two weeks later and the said my books were in New Jersey but I live in Nevada and their company is I'm Arizona, red flag! Then I emailed them a week later and they said they received my books but one of them was a book that I've...
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#521380
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